What Not to Say to a Dog Groomer: A Guide for Pet Owners
Dog grooming is an essential aspect of canine health and wellbeing. Professional groomers perform a wide range of services that go far beyond just making your dog look adorable — they contribute to your pet’s hygiene, comfort, and early detection of possible health concerns. Because of this, it’s vital to build a respectful and communicative relationship with your dog groomer. Just as you would show respect to your veterinarian, you should extend the same courtesy to the professionals handling your dog during the grooming process.
Unfortunately, some pet owners unintentionally offend groomers or put their dogs at risk by saying the wrong things. If you want to support your groomer and ensure the best outcomes for your pet, here are several things
you should never say to a groomer, and what you can say instead.
1. "Just a trim" — Without Clarifying Your Expectations
Pet owners sometimes request a "trim," expecting the groomer to intuitively know their vision. However, this can lead to misunderstandings.
- Why it’s problematic: Different owners have different definitions of "trim." Without clear specifications or photo references, a groomer might interpret the request differently from what you intended.
- What to say instead: Clearly explain the look you're going for, or better yet, show a photo of a previous groom or a style you like.
2. "Don't cut out the mats — just brush them out"
Matted fur can severely impact a dog’s comfort and skin health, and brushing them out can be painful.
- Why it’s problematic: Severe mats can’t always be brushed out without causing the dog stress or pain. In these cases, a haircut is often the most humane solution.
- What to say instead: Acknowledge the groomer’s judgment and ask for options that prioritize your dog’s comfort and health.
3. "He’s not aggressive — he just bites sometimes"
Being honest about your dog’s behavior helps the groomer prepare a safe handling strategy.
- Why it’s problematic: Understating aggressive or anxious behavior can lead to injury for the groomer and stress for your dog.
- What to say instead: Disclose any past issues such as biting, growling, or fear reactions so the groomer can adapt accordingly.
4. "Can you squeeze me in last minute?"
Professional grooming appointments are often scheduled in advance.
- Why it’s problematic: Groomers have packed schedules and limited time slots. Last-minute requests can be difficult and disrespectful.
- What to say instead: Ask if there’s a cancellation list or the earliest available slot, and plan ahead in the future.
5. "It’s just a dog haircut. Why does it cost so much?"
Grooming costs reflect the groomer’s skill, time, and equipment.
- Why it’s problematic: This statement diminishes the groomer’s work, which includes much more than just clipping fur.
- What to say instead: Ask for a breakdown of what's included in the price. You'll often find it's more comprehensive than expected.
6. "You did it wrong" — Without Explanation
Constructive feedback is welcome, but it must be delivered respectfully.
- Why it’s problematic: Accusations without context can hurt the groomer-client relationship. Often, grooming results differ due to matting or specific coat types, not error.
- What to say instead: Point out specific concerns calmly and ask how they can be addressed for the next appointment.
7. "I could do this myself"
Even if meant as a joke, it’s dismissive of the groomer’s expertise.
- Why it’s problematic: Groomers are professionals trained to handle dogs of all temperaments using specialized tools and techniques.
- What to say instead: Thank your groomer for their work and acknowledge the value they bring to your pet’s health.
8. "Don’t worry — he loves baths at home"
A dog’s behavior at home can differ drastically from their behavior in a busy salon.
- Why it’s problematic: Downplaying potential stress, anxiety, or behavior changes can lead to difficult grooming sessions.
- What to say instead: Be honest about how your pet behaves in unfamiliar settings and ask how you can help ease the process.
Conclusion
Dogs rely on routine grooming for comfort and health. Groomers are valued allies who bring professional expertise, patience, and care to every appointment. By communicating openly and respectfully — and avoiding dismissive or misleading remarks — you can build a strong, trusting relationship with your pet's groomer. Ultimately, the goal is a positive grooming experience for your dog and peace of mind for you.
