In two of the world's largest pet markets, the United States and Japan, pet ownership has surged. Alongside this growth is a rising demand for convenient and reliable pet services. PetsCare.com is meeting that need with Si, a 24/7 smart assistant now available in both countries. This innovative tool gives pet parents instant guidance on their pets' symptoms while helping veterinary clinics save time and improve the care they deliver.
What is Si?
Si, short for Smart Insight, is not your average chatbot. It's a 24/7 virtual advisor trained to recognize pet symptoms from a simple photo and a brief description. Whether a dog is limping in Austin or a cat is scratching nonstop in Tokyo, pet parents get tailored guidance in seconds. No hold music, no guessing, just fast, clear direction on what to do next.
Supporting Clinics with Smarter Communication
Veterinary burnout is a growing problem. A recent study estimates it costs the U.S. veterinary industry $3-4 billion annually due to turnover, absenteeism, and reduced productivity. In Japan, aging demographics among veterinary professionals and increasing demand for pet care amplify similar pressures. Si offers a modern solution: it collects pre-visit symptom history, automates follow-ups, and answers routine questions 24/7. Clinics offering Si report fewer phone calls, smoother visits, and happier clients.
Importantly, Si is free for clinics to implement and includes a revenue-sharing model, allowing veterinarians to earn passive income while improving patient care. This makes Si not just a helpful tool, but also a smart business move.
For Pet Owners: Peace of Mind Without the Wait
In both Japan and the U.S., pet parents increasingly want on-demand answers. According to a UK survey, 88% of pet owners use Google to diagnose symptoms, a method that is often unreliable. Si provides a more trustworthy alternative. It's always available and trained on over 28,000 veterinary sources and millions of pet images, giving families fast, informed responses they can count on.
Whether it's identifying a rash, checking post-op behavior, or understanding a sudden change in appetite, Si guides users on when to call the vet and when a simple home remedy may suffice.
Built for Every Market, Tuned to Local Needs
Si isn't a one-size-fits-all tool. PetsCare.com has adapted the assistant for each region's habits and expectations. In Japan, where messaging apps like LINE dominate daily communication, Si integrates seamlessly into familiar platforms. In the U.S., pet owners access Si through an intuitive web and mobile interface designed for speed and simplicity. From language preferences to regional pet care behaviors, every detail is tailored to fit the way people already live and care for their animals.
This dual-market approach reflects a shared global challenge: clinics need help, and pet parents want clarity. Si bridges that gap.
Si is now available at www.PetsCare.com. Pet owners across America and Japan are invited to try it today.
Sources:
- American Pet Products Association, 2025 National Pet Owners Survey
- American Pet Products Association, 2024 Spending Report: $39.8B on vet care/products
- Post Office UK Pet Owners Survey (2025): 88% use Google for pet advice
- AVMA, "Veterinary workforce burnout," 2025
Disclaimer:
Si by PetsCareCom Inc. is not a medical device and does not provide diagnoses or treatment. It is a smart communication assistant designed to collect information, support clinic workflows, and offer evidence-based insights. All clinical decisions remain the sole responsibility of licensed veterinary professionals.
Also featured in: Business Insider
