Understanding PetSmart PetsHotel: Comprehensive Pet Boarding and Day Care
If you're a pet parent who travels or works long hours, finding trustworthy care for your furry companion can be stressful. That's where PetSmart PetsHotel steps in—a specialized overnight and day care service for dogs and cats, conveniently located inside more than 70 PetSmart stores across 24 states.
What Makes PetsHotel Unique?
The focus at PetsHotel is on safety, cleanliness, and comfort. The facility is staffed around the clock by pet care specialists trained specifically in the needs of dogs and cats. A veterinarian remains on-call 24 hours a day, ensuring that any emergency or health concern is addressed promptly. Each pet's daily activities are carefully documented in personalized "Pawgress Reports," so you always know how your companion spent their time.
Security and Peace of Mind
- 24/7 staffing: There's always someone present to monitor pets.
- ID collars: Each dog receives an individual collar at check-in for proper identification.
- Video cameras: Surveillance throughout the facility adds another layer of security.
- Keypad entry double doors: These control access to keep pets safely inside.
This multi-layered approach ensures that your pet stays safe while you're away.
Amenities Designed for Comfort
PetsHotel goes beyond basic boarding. Dogs relax on elevated cots, watch animal programming on TV, and even have access to a "bone booth"—a special phone booth so you can call and speak to your pup. For cats, private "Kitty Cottages" offer quiet solitude with separate ventilation systems to prevent scent transfer from dogs. This careful separation helps minimize stress for feline guests.
Pets enjoy supervised play sessions, treat times (including dog-safe soft serve ice cream), and a selection of toys. There are various room options—Atrium dog rooms, suites of different sizes, and premium packages with extra perks—to suit every pet’s personality and your budget.
Doggie Day Camp: Socialization & Play
If your dog loves company but doesn’t need overnight care, Doggie Day Camp offers supervised socialization, exercise, and playtime in dedicated indoor playrooms. It's a great way for pups to burn energy while making new friends under watchful supervision.
Health & Safety Requirements
- Vaccinations: All pets must be up to date on rabies and Bordetella vaccines (plus DAPP for dogs) with documentation provided at check-in.
- Age minimum: Guests must be at least four months old.
- Pest control: Flea and tick prevention is required for all boarders.
- Cats & dogs only: Both species are welcome as long as they meet health criteria.
The facility follows strict sanitization protocols to maintain a healthy environment. Because everything is indoors, escape risks are minimized while still providing plenty of exercise opportunities through scheduled activities.
Diverse Room Choices & Facility Features
The right room depends on your pet's size, whether you have multiple pets from the same family, and how much pampering you want them to receive. Large locations may feature up to 120 atrium rooms for dogs, up to 25 suites, over a dozen kitty cottages, plus several playrooms—accommodating more than 200 pets at once during peak times (especially when canine siblings share rooms).
- Siblings from the same household can share larger accommodations if they're compatible.
Add-On Services & Customization Options
- Supervised playtime (group or solo)
- Bedtime story sessions
- Treats like Kong toys or special snacks
- Grooming/salon services
- Training camp options
- Themed holiday photos/activities
- Medication administration (with labeled treatments)
You can tailor your pet’s stay with these extras—whether it’s extra playtime or special bedtime routines—so they feel right at home even when you’re away.
Pricing Structure & Booking Details
- Atrium rooms: Start around $15/night for standard accommodations.
- Suites: Luxury options may exceed $41/night depending on amenities selected.
- Cats: Kitty Cottage rates usually range from $12–$14/night; day care also available.
- Add-ons: Range from $3–$16 per service/activity so you can customize each stay.
- Doggie Day Camp: Sessions typically cost $20–$25 each.
You can book online or in-store; early reservations are recommended during holidays. During check-in, staff review vaccination records, discuss any special needs or instructions, collect emergency contacts, and make sure all requirements are met before admitting your pet. Payment plans are available for extended stays if needed.
Tours & Preparation Tips for Pet Parents
If you're curious about the environment before booking, you can schedule a tour of the facility. When preparing for your pet's stay, bring their own food (to avoid dietary changes), favorite toys or blankets for comfort, and clear instructions about medications or routines. This helps staff provide personalized care that matches what your pet is used to at home.
PetsHotel Expansion & Future Plans
PetsHotel continues growing nationwide with plans for hundreds more locations in the future. Each site maintains consistent standards: regular health checks, emergency veterinary access when needed, continuous supervision by trained staff—and above all else—a commitment to keeping pets happy while their families are away.
Your Questions Answered: Quick Facts About PetsHotel
- Puppies/kittens must be at least four months old with current vaccinations (DAPP/Bordetella/rabies).
- No outdoor time but ample scheduled indoor exercise/playtime keeps pets active without risk of escape.
- Siblings can share rooms if compatible; staff will assess temperament/health before approving shared accommodations.
If you're seeking reliable boarding or day care where safety meets comfort—and where every detail matters—PetSmart PetsHotel offers peace of mind so you can travel or work without worry about your beloved companion's well-being.
