Understanding Walmart's Official Dog Policy
Walmart's corporate policy is clear and consistent with federal disability law: only service dogs trained to perform specific tasks for individuals with disabilities are permitted inside their stores. This policy applies to all Walmart locations, including Supercenters with grocery sections.
- Individually trained to perform specific tasks related to their handler's disability
- Under control and well-behaved at all times
- Housebroken and clean
- Leashed or tethered (unless it interferes with their work)
Service Dogs vs. Other Dogs: Important Distinctions
There's often confusion about which dogs qualify for entry into Walmart. Here's a clear breakdown:
Allowed:
- Service dogs trained for specific tasks
- Service dogs in training (in some states, check local laws)
Not Allowed:
- Emotional support animals (ESAs)
- Therapy dogs
- Pet dogs (even in carriers or strollers)
- Comfort animals
Why Walmart Maintains a No-Pets Policy
Several important factors contribute to Walmart's strict policy on dogs:
Food Safety Regulations
Most Walmart stores include grocery sections, making them subject to FDA Food Code and state health regulations that prohibit animals in food establishments (except service animals).
Public Health Considerations
- Food contamination
- Allergic reactions
- Sanitation issues
- Safety hazards in crowded aisles
How Walmart Verifies Service Dogs
According to ADA guidelines, Walmart employees may only ask two specific questions:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
Staff cannot:
- Request documentation
- Ask about the handler's disability
- Require special identification or certification
- Demand demonstrations of the dog's abilities
Alternative Shopping Options for Dog Owners
If you want to shop with your pet dog, consider these alternatives:
- Pet-specific retailers (PetSmart, Petco)
- Some home improvement stores (policies vary by location)
- Outdoor shopping centers with pet-friendly policies
- Local boutiques that welcome pets (always call ahead)
Frequently Asked Questions
Are pet dogs allowed inside Walmart stores or only service dogs?
Only service dogs as defined by the ADA are allowed inside Walmart stores. Pet dogs, regardless of size or containment method, are not permitted.
What questions can Walmart employees ask to verify if a dog is a service animal?
Employees can only ask two questions: (1) if the dog is a service animal required because of a disability, and (2) what specific work or task the dog has been trained to perform.
Why does Walmart prohibit emotional support animals and pets from entering their stores?
Walmart prohibits these animals due to food safety regulations, public health concerns, and the need to maintain a safe shopping environment for all customers.
Can I bring my service dog to the grocery section of Walmart?
Yes, legitimate service dogs are allowed in all areas of Walmart, including grocery sections, as long as they're well-behaved and under control.
What should I do if a service dog is asked to leave Walmart because of behavior concerns?
If a service dog is being disruptive or poses a direct threat to safety, Walmart can request its removal. The handler must be allowed to continue shopping without the dog.
Remember, while Walmart's policy may seem strict, it's designed to ensure safety and compliance with health regulations while maintaining accessibility for those who rely on service animals.
