Understanding Greyhound's Pet Policy
Despite its canine-inspired name, Greyhound maintains one of the strictest pet policies in U.S. transportation. The bus company's rules are clear and unwavering: only service dogs as defined by the Americans with Disabilities Act (ADA) are permitted on board. This comprehensive guide will help you understand the policy details, requirements for service animals, and alternative travel options if you need to transport your pet.
Service Dogs: The Only Exception
Greyhound's policy exclusively allows service dogs trained to perform specific tasks for individuals with disabilities. These animals must meet ADA requirements, which include:
- Being individually trained to perform specific tasks
- Maintaining controlled behavior
- Staying within the handler's personal space
- Being housebroken and well-mannered
Service dogs can be any breed or size, but they must directly assist with a disability-related task such as guiding the visually impaired, alerting to medical conditions, or providing physical support.
Important Distinctions for Animal Categories
Service Animals vs. Emotional Support Animals
It's crucial to understand that emotional support animals (ESAs), therapy dogs, and comfort animals are not considered service animals under ADA guidelines. Therefore, these animals are not permitted on Greyhound buses, regardless of any documentation or certification you may have.
Documentation Requirements
While Greyhound staff may ask if a dog is required for a disability and what tasks it performs, they cannot legally require:
- Service dog certification
- Special identification or vests
- Medical documentation
- Demonstration of the dog's abilities
Traveling with Service Dogs on Greyhound
If you're traveling with a legitimate service dog, prepare for your journey by:
- Informing Greyhound of your service animal when booking
- Being ready to verbally explain your dog's trained tasks
- Ensuring your dog is well-groomed and behaved
- Bringing necessary supplies for your dog's comfort
Alternative Transportation Options for Pet Owners
If you need to travel with a pet that doesn't qualify as a service animal, consider these alternatives:
- Amtrak: Allows small pets on specific routes
- Airlines: Most permit pets in cabin or cargo
- Pet transport services: Specialized ground transportation
- Car rental: Most flexible option for pet travel
Tips for Planning Pet-Friendly Travel
When Greyhound isn't an option, follow these planning strategies:
- Research pet policies well in advance
- Compare costs across different transportation methods
- Consider your pet's comfort and safety needs
- Book early, as pet spots are often limited on trains and planes
Frequently Asked Questions
Does Greyhound allow pets or emotional support animals on their buses?
No, Greyhound only allows service dogs that meet ADA requirements. Pets and emotional support animals are not permitted under any circumstances.
What qualifies a dog as a service animal on Greyhound buses under ADA rules?
A service dog must be individually trained to perform specific tasks that assist a person with a disability. The dog must be well-behaved, housebroken, and under handler control at all times.
Can I bring my emotional support animal or therapy dog on a Greyhound bus?
No, emotional support animals, therapy dogs, and comfort animals are not permitted on Greyhound buses, as they don't qualify as service animals under ADA guidelines.
What should I do if Greyhound staff question my service dog during boarding?
Remain calm and be prepared to explain the specific tasks your dog performs. Remember that staff can only ask if the dog is required for a disability and what tasks it performs. They cannot demand documentation or special identification.
What are the best alternative travel options for pet owners when Greyhound does not allow pets?
Consider taking Amtrak (which allows small pets on certain routes), flying with an airline that accepts pets, using specialized pet transport services, or driving yourself. Each option has specific requirements and restrictions, so research thoroughly before booking.
