Understanding PetSmart PetsHotel: A Comprehensive Guide
PetSmart PetsHotel stands out as a dedicated, interactive boarding and day care solution for both dogs and cats. Located inside more than 70 PetSmart stores across 24 states in the United States, these facilities offer pet owners peace of mind when they need to be away from home.
Core Features of PetsHotel
Every PetsHotel location is designed with your pet’s safety and comfort in mind. The hotels provide 24/7 supervision by trained pet care specialists, ensuring that dogs and cats are never left alone. The facilities are fully climate-controlled to maintain a comfortable environment year-round, regardless of the weather outside.
- Strict health and safety protocols
- Mandatory vaccination requirements (rabies, bordetella)
- Minimum age requirement of 4 months
- Flea and tick-free policy
Proof of vaccination is required at check-in, and pets must meet all health requirements before their stay.
Care and Supervision
Pets receive round-the-clock attention from staff, with a veterinarian on-call 24 hours a day. Each pet’s daily activities are documented on personalized “Pawgress Reports,” so owners can review how their pets spent their time. Security is enhanced with features like individual I.D. collars for every dog, video cameras throughout the hotel, and keypad entry double doors to prevent unauthorized access.
Room Options and Amenities
PetsHotel offers a variety of accommodations to suit different needs and budgets:
- Standard guest rooms (starting at about $15 per night)
- Luxury suites (upwards of $41 per night)
- Private “Kitty Cottages” for cats, with dedicated ventilation
Room amenities may include pooch cots, televisions tuned to animal programming, and even phone calls from owners via a “bone booth.” Dogs from the same household can share larger spaces or suites.
Daily Routines and Activities
The daily schedule at PetsHotel is structured to keep pets active, engaged, and comfortable:
- Twice-daily exercise walks for dogs
- Unlimited potty breaks
- Supervised playtimes and group play sessions
- Bedtime story sessions
- Special snacks (like dog-safe soft serve and Kong toy treats)
- Personalized TLC time for cats
Cats benefit from daily playtime, one-on-one interaction, and calming pheromones. The indoor facilities reduce escape risks and are regularly sanitized to maintain cleanliness.
Add-On Services
For pets needing extra care or entertainment, PetsHotel provides:
- Grooming by academy-trained Pet Stylists
- Training camp options
- Holiday-themed activities
- Medication dispensing (for an additional fee)
Owners can bring their pets’ regular food, favorite toys, and comfort items from home to help maintain routines and reduce anxiety.
Booking and Check-In Process
Reservations can be made online or in-store. During check-in, staff review vaccination records and discuss any special needs or medication instructions. Emergency contact information and care instructions are required. Payment options include various methods, with installment payments available for extended stays. Early booking is suggested during busy seasons.
Facility Details
A typical PetsHotel covers 5,000 to 7,000 square feet, staffed by 20 to 25 associates. Facilities can accommodate up to:
- 120 atrium rooms
- 25 suites
- 12-14 kitty cottages
- Several playrooms
The maximum capacity exceeds 200 pets if rooms are shared by pets from the same family.
Additional Services
The Doggie Day Camp offers supervised socialization and play for dogs. Other services include professional dog training classes, grooming salons, and on-site pharmacy services for pet medications.
Focus on Well-Being
The primary goal at PetsHotel is the well-being, safety, and comfort of every pet. With comprehensive care routines, health protocols, and a variety of amenities, PetsHotel provides a secure and enjoyable experience for pets while their owners are away.
